In this session we unveil the details of CCA's new membership programme for 2025. Find out how we can support you improve your customer service and CX proposition.
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CCA CEO, Anne Marie Forsyth in conversation with leading expert, Rachel Lane, Principal Head of Global Contact Center Strategy from Partners Medallia
CCA PARTNERSWhen you've got hundreds of agents, disparate systems and fluctuating customer scores and measures, empowering a next generation strategy starts with bold new metrics and a new approach to the data you already have.
Executive Round Table: Measuring to Motivate - Analyse and Empower with New Metrics for a Post-Pandemic World
CCA PARTNERSFrom analytics to automation, where do you start? Watch this executive, virtual round table session where we'll discuss the challenges and opportunities that arise when considering what post-pandemic measurement can and should look like, and why now is th
The Definitive Change Management Guide
Transform interactions into insights that drive proactive improvement
It's the dawn of a new era. Here are the key contact center trends driving change across organizations.
Managing frontline teams is challenging. Help them stay engaged and empower them to deliver great customer experiences with Stella Connect.
How lululemon Builds a More Engaged Service Team
We recently had the privilege of speaking with Shona Goodlad, Head of Customer Service at Sky Business, about driving service innovation. Sky Business is the B2B division of entertainment outlet Sky TV, focusing on partnerships with hotels, pubs, retail s
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