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CCA Global announces the winners of the 2024 CCA Women in Leadership Awards, a groundbreaking initiative designed to celebrate and recognise exceptional women in customer service and customer experience roles, across private and public sectors.
This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.
In this session we unveil the details of CCA's new membership programme for 2025
In this session we unveil the details of CCA's new membership programme for 2025. Find out how we can support you improve your customer service and CX proposition.
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Submission deadline officially extended to midnight, 15 November 2024.
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Join this upcoming webinar on 25 October at 11am where we will unveil the details of CCA's new membership programme for 2025.
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CCA Global is delighted to announce the shortlist of CCA Women in Leadership Awards 2024.
This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.
Strategies for boosting productivity and achieving customer-centric excellence. Insights from leaders on transformation, preferences and challenges.
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Are you considering entering the prestigious CCA Excellence Awards this year? If so, check out this webinar recording where we provide a full overview of the CCA Global Excellence Awards programme for 2025.
It's no coincidence that the most successful products and services are often associated with the strongest brands. In this white paper, we will look at how you too can create brand advocates who will walk through a brick wall for your company by creating
Dealing with fraud in banking contact centres
Cross-collaboration, data and emerging tech
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and conversational AI-readiness in just three steps
The Big Trends
The dismal state of AX
8 Best Practices For Success
QStory's AI-powered platform is revolutionizing the way NatWest - one of the UKâ?Ts largest banks - operates.
QStory's AI-powered platform is revolutionizing the way NatWest - one of the UK's largest banks - operates.
Explore the latest in CX solutions, industry best practices, and emerging trends.
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