Cross-collaboration, data and emerging tech

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Catch up on Best Practice Forum sessions from 2022 now

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Catch up on this short industry briefing session where CCA's CEO Anne Marie Forsyth will be sharing the findings from the analysis of 2020-2021, with a particular focus on future scenarios and conclusions to support you as you work towards building a robu

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Today, CCA Global launched new research focused on looking at customer service beyond the pandemic in 2021.

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Hundreds of senior professionals responsible for looking after customer needs through these unprecedented times will be together this week to consider what the future of service should look like as we fast forward to 2021.

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Aiding the NHS Business Services Authority in Their Response to Covid-19

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Here at Tisski, remote project delivery is in our DNA. We have a tried and tested methodology to deliver Agile projects remotely and have successfully developed ways of working to ensure that our customers are fully engaged, informed and involved at each

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It's no secret that finance systems can be complex and, in some cases, a little confusing - but with Microsoft technology, that needn't be the case.

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Moving off ageing hardware to an agile, cloud-based SaaS solution deployed on multifunctional devices used in-store helped Waitrose & Partners continue to deliver an exceptional customer experience.

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Alan Garratt, Head of Operations at Arco, the UK's largest supplier of PPE, describes how the company was able to send its 200 contact centre agents to work from home as soon as lockdown measures came into place, thanks to RingCentral cloud contact centre

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Andy Conolly, IT Service and Operation Manager at Costa Express, describes his biggest challenge in moving the organisation's communication systems to the cloud.

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Contact Centre solutions engineers Amanda Henderson and Chris Holt, experts in remote working for contact centre staff, provide advice to businesses on how to use cloud contact centre to successfully set up remote working.

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Get more done with integrated messaging, video meetings, and phone calls - on any device.

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For the last twenty years, companies have been gradually transforming themselves with digital technologies to adapt to new realities of the Internet and mobile. You'll often hear brands discussing their 'digital transformation' initiative. Digital transfo

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U.K. retail giant handles 12 million incoming calls more quickly and efficiently by deriving actionable intent from customer calls, seeing a $10M uplift in sales.

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Your customers span countries, channels, and continents. Twilio makes it easy to reach them everywhere by simplifying communications. Use powerful API tools to communicate with customers on WhatsApp, Facebook Messenger, SMS, Voice, and more.

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Using Twilio, you can deliver exceptional customer experiences from wherever you're working.

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View tutorials & templates from CCA Partner Twilio

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This research we are conducting in association with Kura focuses specifically on: - The biggest customer service challenges facing organisations - How challenges like reducing customer effort, improving quality and meeting the rising expectations of c

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This is of course the strapline used by leading entertainment company Sky, providing a focus for them in content creativity, customer, employee and stakeholder engagement. It was certainly visible at our final 2016 CCA leadership forum on Wednesday, ...

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