Together Money's commitment to customer experience is as innovative as it is impactful. At a time when financial products can often seem complex or inaccessible, Together Money strives to create a seamless, customer-first experience by understanding indiv
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This research project, in association with partners Twilio, seeks to understand the key concerns, areas of focus and issues that customer experience professionals will be working to improve through 2018. It examines the views of customer experience profes
In partnership with Twilio, this report offers an insight into the challenges being faced by CX organisations across the industry, with regards to digital transformation, People and HR, and service expectations among other areas, and asks what can be done
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