I came across these wise words; ironically as I was finding other things to do rather than getting down to the task of this week's blog. The old proverb about procrastination was written in a diary by my late dad, in Gaelic which was his first langu...

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Who wouldn’t want to be a mind-reader? Wouldn’t it save all the expense and time we currently devote to extensive structured customer feedback research? Or maybe we need to consider other ways to get inside the heads of our customers? ...

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It’s been another busy week at CCA with lots of information sharing and thought-leadership discussions both across the country and across the Atlantic! I was delighted to present yesterday at Verint’s Global Sales Kick-Off event in Atlan...

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This story which appeared in the BBC news this week tells us that everything we know and can see in the Universe only makes up about 4% of the stuff that is out there. Scientists predict that about 73% of the Universe is made up of dark energy - a p...

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Too much data - too little insight? Unlocking customer insight was the theme of our Customer Experience Council dinner in London on Wednesday night this week. Hosted by David Parcell, MD at Verint, the discussion was extremely lively with lots of di...

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