For those seeking guidance and care during challenging times, NHS 24 remains a trusted lifeline. This commitment to service excellence has once again been recognised, with NHS 24 achieving CCA Global Accreditation for Customer Experience© since their fir
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How contact centre leaders are re-writing the customer experience playbook
See how the changes brought on by COVID-19 reshaped the future of the contact centre and customer service.
Do you have the right CX partner? TTEC elevates CX with integrated solutions.
Useful resources and e-books from CCA Partner TTEC
This week’s announcement that a two-day London tube strike planned for this week has been called off prompted widespread relief in sharp contrast to last week when a 48-hour strike provoked sighs of frustration. I was among the millions of c...
News this week that Aegis, one of the world’s largest outsourcing businesses, is setting up a 2,500 strong contact centre in Glasgow, provoked a flurry of headlines declaring it a case of ‘coals to Newcastle.’ The phrase (alludin...
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