CCA Global, in partnership with Platinum Partner Smartnumbers, hosted a round table breakfast session in London, uniting over 30 leaders in customer service and CX to tackle the crucial issue of security and fraud in customer operations.
Thought Leadership
CCA Global is the recognised leader in thought leadership in customer service and experience, consistently providing fresh perspectives and comprehensive solutions to the most pressing business challenges.
CCA’s commitment to thought leadership plays a crucial role in guiding future decision-making, ensuring organisations stay ahead in an ever-evolving landscape.
For nearly 30 years, CCA has been at the forefront of industry innovation, facilitating highly acclaimed collaborations with leading public and private brands. By developing forward-thinking customer strategies, future-focused reports, and proven industry standards, CCA continues to shape the direction of service and experience, providing members with the insights and expertise they need to succeed.
At the heart of the thought-leadership agenda are two driving forces:
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Latest news
Latest News From CCA
Explore the latest insights from CCA Industry Council Thought-Leadership forum focusing on how leading organisations are leveraging collaborative research, innovative leadership styles, and advanced technologies to drive customer satisfaction and operatio
'Digital Horizons in Customer Service' is the latest report from CCA Research Council and offers an in-depth examination of AI's impact on customer service, drawing from a comprehensive survey of senior customer service leaders.
CCA Research Council will help shed light on the intricacies and pitfalls of the customer service landscape and will report on views of participants not only as seasoned professionals but also as educated consumers.
CCA Network
We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Brands we work with include:
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