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CCA Research Council Report - Digital Horizons in Customer Service
'Digital Horizons in Customer Service' is the latest report from CCA Research Council and offers an in-depth examination of AI's impact on customer service, drawing from a comprehensive survey of senior customer service leaders.
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE DIGITAL & TECHNOLOGY COMPLIANCE & REGULATION PEOPLE & HR LOCATIONS STRATEGY CUSTOMER ENGAGEMENT SERVICE CX TECHNOLOGY BEHAVIOUR FUTURE LOYALTY MEASUREMENT TRAINING HYBRID FLEXIBLE LEADERSHIP STRATEGY BRAND AI DIGITAL TRANSFORMATION THOUGHT LEADERSHIP INDUSTRY COUNCIL RESEARCH COUNCIL
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