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CCA Global announces the winners of the 2024 CCA Women in Leadership Awards, a groundbreaking initiative designed to celebrate and recognise exceptional women in customer service and customer experience roles, across private and public sectors.
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Explore the latest in CX solutions, industry best practices, and emerging trends.
Explore the latest in CX solutions, industry best practices, and emerging trends.
CEOs and other leaders are increasingly realizing the value of bringing on a CRO as someone who can, 'cut through the tangled and counterproductive bureaucracy to forge new paths grounded firmly in data, customer desires, and high-level problem-solving,'
Embedding an award-winning vulnerability strategy supporting colleagues to support customers
CCA PARTNERSIn this session, we hear from the award-winning team at Scottish Widows who won the CCA Excellence Award for Best Vulnerability Strategy 2021. Described by the judging panel as, 'clear passion coming through about helping vulnerable customers and adjustin
Customer Service Software
Find out how Oracle Service helped organisations adapt to the global pandemic quickly - sometimes within two weeks.
Welcome to your stressless service resource centre
Focus on digital service channels
Engage fans digitally by connecting cross-channel data with Oracle Unity Customer Data Platform
Service excellence and efficiency can go hand in hand
Oracle believes an End-to-End Service is the future of service - there are 3 elements a service solution must have to meet customer expectations
Oracle Recognised as a Leaders in the Customer Service Solution Wave
Visit the Oracle Service Cloud website for more insights.
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