In this session we unveil the details of CCA's new membership programme for 2025. Find out how we can support you improve your customer service and CX proposition.
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Gobeyond Partners Signals Ambitious Growth Plans with the Appointment of Raphael Hegeler
CCA PARTNERSGobeyond partners announce the appointment of Raphael Hegeler as its new Global Head of Gobeyond
Webhelp announces appointment of Samantha Williams as MD, Client Solutions
Webhelp expands LATAM capability with acquisition of leading Brazilian Digital Customer Experience Provider, Grupo Services
CCA PARTNERSDeal adds 9,,000 people and outsourcing, digital transformation and AI capabilities in customer care, collections and sales
Webhelp are delighted to announce our involvement as a partner in the 2022 CCA Leaders' Summit, taking place in Glasgow on the 27th of April.
The financial services (FS) sector is under increasing pressure to modernise operational models whilst driving profitability, improving customer experience (CX), managing higher levels of risk, and looking after its people.
Webhelp are pleased to announce the appointment of Helen Murray to the new role of Chief Client Officer for the UK Region.
The business process outsourcing (BPO) market continues to grow apace.
Research recently conducted by Webhelp and YouGov on Christmas shopping habits and influences,
In the latest in our series looking at the future of outsourcing, Webhelp's Managing Director (Customer Solutions) Mark Guest looks at the growing need for commercial certainty as organisations consider the merits of outsourcing critical operations.
Identified as a partner with the necessary skills, flexibility and experience to help Yodel reach their customer experience (CX) goals, our partnership began in 2015 and focused on Yodel's strategic objective to improve their client/customer relationships
In our recent white paper, Gobeyond Partners, part of the Webhelp group, look at how companies unwittingly prevent their customers from embracing digital adoption, and what they can do to ensure they're not standing in their way.
With huge advances in the tools and methods available to analyse unstructured customer data, Vanessa Flather takes us through the wealth of untapped insight to be gained from Voice of the Customer (VoC) feedback.
As the world reopens we must move away from the ways of working of the past and embrace the opportunities of the future, thereby truly gaining the benefits of hybrid working. Gobeyond Partners, part of the Webhelp group, share their views on the workplace
Webhelp's proprietary machine translation solution equips advisors to deliver high-quality CX with up to +35 NPS improvement and up to 50% optimized performance
As the pandemic disrupts established offshoring locations in Asia Pacific, global brands are assessing and ramping up alternative offshore sourcing locations within Africa. The C-suite recognize that the continent offers a clear route to maximizing busine
People empowerment is a significant factor in modern workplace culture, and this has come into even sharper focus in a post-pandemic workplace. Here, Gobeyond Partners, part of the Webhelp group, look at the steps required to create an empowering culture
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