In this session we unveil the details of CCA's new membership programme for 2025. Find out how we can support you improve your customer service and CX proposition.
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CCA Global to Host Influential Dinner in Edinburgh on the Future of Outsourcing, Technology and Customer Service
CCA PARTNERSCCA Global, a leading authority in customer service and experience, is set to co-host a major event alongside The Knowledge Group (tkg), in Edinburgh on 21 February, focused on the future of outsourcing, technology, and customer service.
HGS today announced the appointment of Patrick Elliott as the Chief Executive Officer for its UK operations.
HGS and Engage Hub join forces to enhance and differentiate customer experience (CX) across multiple sectors in the UK
Webhelp announces appointment of Samantha Williams as MD, Client Solutions
The UK operations of Hinduja Global Solutions Ltd (listed in BSE & NSE) today announced its partnership with MaxContact, an award-winning customer engagement platform that helps contact centres build smarter customer experiences.
EXL teams with CyberCube to help insurers develop comprehensive cyber insurance offerings
CCA PARTNERSCollaboration combines industry-leading risk models and advanced analytics services to standardize cyber insurance policy development
Three-quarters of Finance and Accounting teams do not have the data and analytics capabilities they need, according to EXL and HFS survey
CCA PARTNERSTransition to Data-Driven Finance Leaves Many Organizations Scrambling to Catch Up
EXL recognized as a Major Player in IDC MarketScape for Intelligent Automation Services
CCA PARTNERSEmerging category of services expands traditional business process management capabilities with advanced analytics and AI-driven platforms
Inbound Media Group joins EXL, enhancing capabilities in data-driven customer acquisition and digital engagement
CCA PARTNERSMarriage of industry-leading consumer data and analytics with proven performance marketing solutions creates breakthrough capabilities for health, insurance, and financial services clients.
Webhelp expands LATAM capability with acquisition of leading Brazilian Digital Customer Experience Provider, Grupo Services
CCA PARTNERSDeal adds 9,,000 people and outsourcing, digital transformation and AI capabilities in customer care, collections and sales
EXL, a leading global analytics and digital solutions company, announced that it has been named to the annual Newsweek list of America's Most Responsible Companies 2022.
Research recently conducted by Webhelp and YouGov on Christmas shopping habits and influences,
Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live-chat & messaging, social media and website.
TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region
Hundreds of senior professionals responsible for looking after customer needs through these unprecedented times will be together this week to consider what the future of service should look like as we fast forward to 2021.
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