The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.

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We invite you and/or the relevant member of your team who is accountable for new business and client commercials within your business to a virtual workshop in partnership with The Knowledge Group(tkg).

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An engaging virtual programme for inspiring team leaders CCA Inspire is a unique proven and engaging programme focussed on developing those skills and competencies essential for effective and resilient Team Managers in a disrupted world.

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These sessions are an informal chat over a cup of coffee exclusively for Platinum and Accredited members.

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Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.

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Are you considering entering the prestigious CCA Excellence Awards this year? If so, we are delighted to invite you to our upcoming webinar where we will be providing a full overview of the CCA Global Excellence Awards programme for 2025.

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The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.

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This closed, confidential forum is for businesses that outsource all or part of their service operation currently, or that are considering doing so in the future

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Join us for an exclusive workshop led by Chris White, a renowned hostage negotiator and expert in communication. This transformative experience is designed specifically for customer service leaders, equipping you with the tools and strategies needed to master difficult interactions and elevate your team's performance.

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