With International Women's Day approaching, the latest CCA Women in Leadership Forum provided a timely and thought-provoking discussion on imposter syndrome, its impact on women in leadership, and strategies to build confidence and authenticity.
Visionaries
Bringing together some of the smartest and most experienced minds in customer service and CX to collaborate, learn and develop for the future
Making the right decisions about your customer service in challenging times is not easy; accessing trusted insight to best inform decision-making is critical for success.
Using a collaborative approach involving leading high-street and blue-chip brands, CCA has over 25 years' experience in delivering the latest research and expert thinking to help you implement customer service strategies that are right for your business.
Our range of leadership insight services include:
CCA Visionaries
An annual programme of lectures and talks from leaders of some of the most recognised brands in private and public sectors.
Future Scenario Research
Designed to support informed and educated decision-making by casting an eye to what future trends and influences will impact your business.
Women in Leadership
A network offering access to like-minded c-suite leaders and senior professionals to inspire leadership innovation
Latest News
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This latest CCA Real Voices vlog features Anne Marie Forsyth, Executive Chair of CCA Global, and Spencer Brooks, Group MD and Co-Founder of The Knowledge Group (tkg). Anne Marie and Spencer explore how the BPO and outsourcing sector is evolving, addre
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CCA Global announces the winners of the 2024 CCA Women in Leadership Awards, a groundbreaking initiative designed to celebrate and recognise exceptional women in customer service and customer experience roles, across private and public sectors.
This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.
In this session we unveil the details of CCA's new membership programme for 2025
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Submission deadline officially extended to midnight, 15 November 2024.
CCA Network
We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Brands we work with include:
