As we close out 2024, we want to take a moment to reflect on what has been an extraordinary year for the CCA Global community.

This summary details key insights from the final Future of Work forum of 2024. Hosted at Barclays' state-of-the-art Sunderland facility, this session provided a comprehensive look into the current and future landscape of customer service and workplace tra

This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.

We are delighted to congratulate Fexco on their remarkable achievement in maintaining CCA Global Accreditation for Customer Experience© since 2005. This milestone highlights their unwavering dedication to delivering exceptional service and their commitme

Catch up on this insightful discussion on Vulnerability and Consumer Duty, reflecting on the significant changes since the Consumer Duty regulation came into force over a year ago.

Leading brands across all sectors, private and public, acknowledged the need to work together to ensure service is not compromised during the period of transition to a more digital and automated world.