A valued member of CCA since 2004, Scottish Widows continues to set the standard for service excellence.
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Latest News
CCA Global Accreditation for Learning & Developmentā?< is a prestigious industry standard that recognises organisations committed to equipping their people with the knowledge, skills, and capabilities needed to excel in customer service
This session aims to shed light on topic of menopause and its impact on the workplace. We explore the challenges faced by individuals experiencing menopause in a professional setting and discuss strategies for creating a more supportive and inclusive work
This session aims to delve into the challenges faced by team leaders, including managing hybrid teams, and explore strategies for supporting and training them to excel in their roles.
CCA Global is delighted to announce the companies and individuals shortlisted for 2025's prestigious Excellence Awards.
The CCA Women in Leadership Programme is being extended for 2025 with additional benefits available to CCA members as part of their existing memberships.
CCA Network
We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Brands we work with include:
