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Simplifying the Complex - The Top Customer Service Challenges to 2020
In partnership with Twilio, this report offers an insight into the challenges being faced by CX organisations across the industry, with regards to digital transformation, People and HR, and service expectations among other areas, and asks what can be done to meet these challenges effectively.
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE STRATEGY CX PEOPLE CHALLENGES ENGAGEMENT TWILIO TECHNOLOGY CUSTOMER BEHAVIOUR CUSTOMER EXPERIENCE EXPERIENCE
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