Resources
Future Contact Centre Customer
This research we are conducting in association with Kura focuses specifically on: - The biggest customer service challenges facing organisations - How challenges like reducing customer effort, improving quality and meeting the rising expectations of customers are being tackled - Whether organisations are flexible enough to adapt to ever increasing opportunities - How proactive organisations are being with their customer service strategy
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE DIGITAL & TECHNOLOGY PEOPLE & HR CONTACT CENTRE CUSTOMER SERVICE CUSTOMER EXPERIENCE CX KURA STRATEGY PEOPLE & HR HR PEOPLE EMPLOYEE
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