Resources
Collaborative Working - Harnessing technology to improve collective agent activity
This research we conducted in association with Plantronics focuses specifically on: - How collaborative working is being undertaken in organisations - Trends for how this will progress in the coming years - How remote teams effectively communicate - The role for artificial intelligence (AI) to support customer service improvement
Keywords
DIGITAL & TECHNOLOGY PEOPLE & HR COLLABORATIVE WORKING COLLABORATION PEOPLE & HR HR PEOPLE EMPLOYEE ENGAGEMENT SERVICE IMPROVEMENT TECHNOLOGY AI AUTOMATION
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