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Digital is the future for customer service so why are we paralysed by indecision?
This research conducted in association with Vodafone Global Enterprise seeks to gather the latest views, opinions and trends on the development of omni-channel customer contact as part of a digital strategy. The research probed the views of customer experience professionals from a range of leading organisations to examine their views on transformation, current activities and future investment plans.
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE DIGITAL & TECHNOLOGY DIGITAL DIGITAL TRANSFORMATION DISRUPTION TECHNOLOGY
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