Resources
The Future of Work & Automation in CX
It's difficult to predict what the future holds, but anticipating trends and planning ahead is what makes some organisations leaders and those who define the market. Completed in partnership with Gobeyond Partners, and including research findings from over 800 participating customer service organisations, this report aims to present an accurate picture of the future CX workplace, as well as the changes which are likely to take place over the coming years.
Keywords
PEOPLE & HR STRATEGY HR PEOPLE AGENTS CX CUSTOMER SERVICE GOBEYOND PARTNERSHIP WORKPLACE CUSTOMER EXPERIENCE EMPLOYEE ENGAGEMENT
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