Resources
CCA Compendium 2016
2016 was the busiest year ever in the history of CCA, with a packed events agenda around UK and Ireland, an extensive research and benchmarking programme and the interest in the new CCA Global Standard© reaching record levels with the launch of our new CCA StrengthFinder. Our global reach continues to expand with a popular educational webinar series allowing teams of professionals globally to take part and keep up to date with the latest insights from experts in customer service.
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE DIGITAL & TECHNOLOGY STRATEGY BENCHMARKING CX PEOPLE CHALLENGES ENGAGEMENT
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