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CCA Future of Work Forum: Barclays, Sunderland
This summary details key insights from the final Future of Work forum of 2024. Hosted at Barclays' state-of-the-art Sunderland facility, this session provided a comprehensive look into the current and future landscape of customer service and workplace transformation.
With an impressive collective experience of over 500 years among attendees, the forum brought together industry experts to explore the seismic shifts driven by technological advancements, changing customer expectations, and the transformative effects of the Fourth Industrial Revolution on how we connect with customers.
In an era where customer expectations are evolving rapidly, this forum is a space where industry leaders, forward-thinkers, and experts come together to shape the future of customer service leadership. Through insightful discussions, collaborative problem-solving, and shared experiences, we aim to redefine the benchmarks for talent acquisition, foster thriving workplace cultures, and revolutionise learning and development practices.
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