Resources
Insights from CCA Excellence Award Winners - NHSBSA
The CCA Excellence Awards celebrate outstanding achievements in customer service across various categories, recognising organisations and individuals who demonstrate excellence and Innovation. This prestigious programme highlights best practices and success stories across industry, inspiring others to elevate their own customer service standards. By showcasing the achievements of the winners and finalists, the awards foster a sense of community and encourage continuous improvement in customer experience.
Learn how NHSBSA's proactive and innovative recruitment strategies not only addressed the immediate staffing challenges they were experiencing, but created a sustainable model for attracting and retaining talent.
By leveraging partnerships, introducing new assessment methods, and maintaining a focus on diversity and continuous improvement, NHSBSA sets a strong example for public sector organisations facing similar challenges in talent acquisition.
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE PEOPLE & HR STRATEGY RECRUITMENT EXCELLENCE AWARDS HR COLLEAGUE ENGAGEMENT ATTRACTION AND RETENTION
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