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CCA Leaders' Summit - 12 June 2024 - Exec Summary

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We're excited to share insights from the recent CCA Leaders' Summit where industry leaders and experts delved into the transformative power of AI, data, and digital convergence. The discussions highlighted how AI is not just a tool but a strategic partner, enhancing human capabilities and driving innovation across the customer service landscape.

From inspiring keynotes to engaging panel debates, the Summit explored:

• The seamless integration of human and automated capabilities
• Real-world AI use cases that are reshaping customer interactions
• Ethical considerations and strategies for fair, transparent AI implementations
• The future-ready contact centre and the role of AI in elevating service excellence

Thank you to CCA Platinum Partners for their commitment and dedication to sharing their expertise, skill and focus in driving innovation and excellence.

Thank you also to the team at Capita Experience for their fantastic hospitality and to Chief Executive Corinne Ripoche for sharing a bold and thought-provoking presentation helping to set the agenda for the day.

The next CCA Leaders’ Summit will take place in Manchester on 17 September 2024. To book visit: CCA | CCA Leaders' Summit 2024 (cca-global.com)

#raisingthebar #AI #automation #Innovation #GenAI #DigitalTransformation

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