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CCA Futures - Customer Service to 2025 - CEO Launch Session

Catch up on this short industry briefing session where CCA's CEO Anne Marie Forsyth will be sharing the findings from the analysis of 2020-2021, with a particular focus on future scenarios and conclusions to support you as you work towards building a robust roadmap for 2022 and beyond.
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE STRATEGY FUTURE SCENARIOS CX STRATEGY TECHNOLOGY OUTSOURCING CALL CENTRE CONTACT CENTRE CUSTOMER SERVICE LEADERSHIP
 
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