Resources
Spill the beans - Harmonising Workforce Needs and Service Excellence
This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.
The forum offers an open platform for leaders across industries to exchange ideas, share challenges, and explore strategies to navigate the evolving landscape of customer service technology.
This month attendees discussion focused on balancing the demands of flexible working arrangements with the operational needs of customer centric organisations. From managing shift rotations to leveraging technology and addressing diversity challenges, the session explored practical strategies and shared valuable insights for fostering employee engagement without compromising service quality.
Keywords
To download this content, you must be a CCA member
Click here to sign in if you already have login details
If you are a CCA member but don't yet have login details, please click here to create your profile
If you are not a CCA member and are interested in finding out more about joining CCA, please click here
