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Sentiment - Measuring and Analyzing Emotion in Customer and Agent Interactions
'Sentiment' is generally referred to as a method of measuring emotion in customer and agent interactions. This report offers an insight into sentiment analytics as the foundation for AI modelling for understanding customer and agent interactions, and how they influence customer satisfaction, loyalty, and experience.
Keywords
DIGITAL & TECHNOLOGY SENTIMENT ANALYTICS MEASUREMENT AI MODELLING CUSTOMER INTERACTION CUSTOMER EXPERIENCE CX CUSTOMER SERVICE
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