Resources
CCA Women in Leadership Network - Navigating Imposter Syndrome and Embracing Authentic Leadership
With International Women's Day approaching, the latest CCA Women in Leadership Forum provided a timely and thought-provoking discussion on imposter syndrome, its impact on women in leadership, and strategies to build confidence and authenticity.
CCA's Women in Leadership Network is a supportive and inspiring community designed to empower women in leadership roles across customer service and CX. It provides a safe and collaborative space for senior and emerging female leaders to share experiences, gain insights, and explore strategies to navigate the challenges of leadership.
Through peer-led discussions, mentoring opportunities, and expert-led sessions, the network focuses on key themes such as confidence, career progression, and driving cultural change within organisations. It celebrates the achievements of women in leadership while fostering an environment where members can learn from each other, build strong connections, and champion the next generation of leaders.
At its core, the network is about empowerment, visibility, and action - helping women develop their leadership skills, influence change, and shape the future of customer service.
If you would like to get involved, please contact the team.
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