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CCA Leaders' Summit - 17 September 2024 - Exec Summary
Access the Exec Summary from CCA Leaders' Summit hosted on 17 September in Manchester. The Leaders' Summit is a series of one-day conferences hosted throughout the UK bringing together thought leaders, experts, and practitioners. These conferences raise awareness of the most pressing issues, challenges, and opportunities impacting customer service leaders.
We're excited to share insights from the recent CCA Leaders' Summit where industry leaders and experts delved into the transformative power of AI, data, and digital convergence. The discussions highlighted how AI is not just a tool but a strategic partner, enhancing human capabilities and driving innovation across the customer service landscape.
Thank you to CCA Platinum Partners for their commitment and dedication to sharing their expertise, skill and focus in driving innovation and excellence.
The next CCA Leaders’ Summit will take place in Edinburgh on 20 March 2025. To book or to find out more contact the Team.
#raisingthebar #collaboration #automation #Innovation #DigitalTransformation
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