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CCA Industry Council Thought Leadership Forum - Exec Summary

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CCA's Industry Council Thought-Leadership Forum, hosted by Gas Networks Ireland, met in Dublin on 20 June 2024.

The session agenda explored the creation of a customer-centric workplace culture, highlighting how leading organisations are leveraging collaborative research, innovative leadership styles, and advanced technologies like AI to drive customer satisfaction and operational excellence.

Industry leaders including Gas Networks Ireland and DPD Ireland shared their strategies for success uncovering the transformative potential of generative AI in customer service and how it can enhance both customer and employee experiences. Download now to stay ahead in the evolving landscape of customer experience.

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