Resources

10 Things Customer Experience Leaders Need to Consider in 2024

---

Highly volatile customer behaviors and expectations are shaping the way enterprises think about customer experience (CX) strategies across and beyond engagement channels.

Innovating digital experiences, assuring privacy and security compliance, and an increasing amount of customer and external market data are driving changes in enterprise CX strategies. 

The top 3 shifts in the external market environment that will have the biggest impact on CX over the next year are:

1. Continually changing expertise/skillsets to deliver innovative digital experiences
2. Employee/workforce challenges (e.g., staffing shortages and the high cost of labor)
3. Customer data privacy and security risks and regulations

DOWNLOAD THE FULL REPORT NOW

Keywords

You must enter your details in the form below before accessing this content

If you are a CCA member, Click here to sign in if you already have login details

Your name

Job Title

Company name

Your email address

Telephone/mbl

CCA takes your data privacy seriously and will not routinely share your information.

By submitting this form you agree that your data will be subject to our privacy statement

I am happy to be contacted by the report authors and partners with any appropriate follow up information and resources.

CLICK HERE TO DOWNLOAD