Effective call and screen recording are essential for maintaining quality assurance and compliance standards. But just how effective are current methods?
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This Whitepaper explains why you will need to rethink standard recording practices that were established long before AI-powered voice analytics were a possibility, empowering you to gain a competitive advantage and see the real benefits from a conversatio
Maximising profitability through power of the contact centre
Definition, Purpose & Examples
Exploring Robotic Process Automation (RPA)
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Uniphore
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe this technology should be invisible, immersive, and enabling—and that it should make the enterprise more human.
Uniphore is the first built-for-scale, AI-native company that infuses AI into every part of the enterprise experience. Our enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data, and leverages generative AI, knowledge AI, emotion AI and workflow automation together as your trusted co-pilot for the world’s most engaging customer and employee experiences.