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The growth of automation and self-service technology is helping organisations serve their customers in the way they want to engage. But have we stopped to consider the impact this is having on our contact centre agents?
The Ultimate Guide to Customer Experience
How our call-centre AI solution helped BGL Group to better understand customer intentions and provide self-service through the voice channel.
For Allianz Direct, transforming operations to make insurance products and services as easy and intuitive as possible for its customers across Europe is critical.
How HomeServe UK worked with Sabio to deploy one of the most advanced conversational AI implementations to support its core claims processes
Take your first step towards a digital voice channel. Intent Capture and Analysis (IC&A) uses Google Cloud's Contact Centre AI to uncover reasons for calls into the contact centre. By capturing customers intents and categorising the reasons for calling, y
Why it's time to look inwards and unlock the potential of your #1 asset
Contact centre advisors have the most monitored, scrutinised and analysed role that exists probably anywhere in the world.
The Ultimate Guide to Customer Experience | Sabio
Automation and AI that unites all your people | Sabio
In association with
Sabio
Sabio Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences.
Through its own technology and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio and Google, Sabio Group helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels.
The group works with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, Essent, GovTech, HomeServe, Liverpool Victoria, M1, Office Depot, Saga, Sainsbury's Argos, Telefónica, Think Money and Transcom Worldwide.