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Latest partner news from eGain
The dismal state of AX
8 Best Practices For Success
8 Best Practices for Success
In this webinar session with partners eGain, we will disucss the latest research on the pain points that stand between customers and the experience they seek. Our expert contributors will explain how best to gather and organise knowledge, supporting custo
In this intimate session for senior service and CX executives, we explore issues including: what 'quick win' opportunities are available to improve advisor knowledge and understanding the true cost of inadequate systems on costs, satisfaction, and quality
eGain was at Mobile World Congress (MWC) 2022, Barcelona between February 28-March 3, 2022. The event saw 61,000 attendees from 200 countries and representatives from 1500+ companies.
What is the secret to customer loyalty? The answer straight from ~50,000 'horses' mouths' (consumers, that is), per a massive survey conducted by Corporate Executive Board, was: Make it easy to get service. In other words, reduce their effort.
FAQs and legacy 'knowledge management' donā?Tt cut it anymore
If Artificial Intelligence (AI) for the overall business is a red hot topic in C-suites, AI for customer engagement is white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!
A 7-Step Approach
Next-Generation Strategies and Best Practices for Customer Service
Customer Service Challenges and Innovations in the Financial Services and Insurance Sectors
What you need to do and how you can get there
A Seven Step Roadmap for Success
How can contact centres deliver on this new, urgent imperative? Webinar available on-demand now
In association with
eGain
eGain Knowledge Hub helps improve the experience and reduce cost by delivering trusted answers for customer service. Visit www.eGain.com for more info.