Hear from Paul Turner, IT & Finance Director and Jason Greene, Systems Manager, about how a major contributor to the UK's performing arts supported employees throughout the pandemic with RingCentral Contact Centre and unified communications.
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Daljeet Kaur, Valda Energy's Operations Director, explains how RingCentral's solution helped the company prioritise employee wellbeing and keep all service channels open during a time of crisis.
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Moving off ageing hardware to an agile, cloud-based SaaS solution deployed on multifunctional devices used in-store helped Waitrose & Partners continue to deliver an exceptional customer experience.
Alan Garratt, Head of Operations at Arco, the UK's largest supplier of PPE, describes how the company was able to send its 200 contact centre agents to work from home as soon as lockdown measures came into place, thanks to RingCentral cloud contact centre
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Andy Conolly, IT Service and Operation Manager at Costa Express, describes his biggest challenge in moving the organisation's communication systems to the cloud.
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Contact Centre solutions engineers Amanda Henderson and Chris Holt, experts in remote working for contact centre staff, provide advice to businesses on how to use cloud contact centre to successfully set up remote working.
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Get more done with integrated messaging, video meetings, and phone calls - on any device.
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RingCentral
RingCentral is a market-leading business communications and collaboration provider.
Our expertise is more than just cloud. RingCentral strengthens the link between businesses, employees and customers.
Combining the best in UCaaS and telecommunications, RingCentral Contact Centre gives organisations the tools needed to support agents and engage customers across channels. Capabilities such as real-time reporting, extensive workforce management and AI-based sentiment analysis vastly improve performance.
RingCentral Contact Centre allows you to easily scale your staffing up or down as needed. Agents can work from anywhere, and automatic failover capabilities allow you to continue running if your primary data centre goes down.