THIS WEEK WE’LL BE DISCUSSING – QUALITY ANALYSIS IN BACK-OFFICE AND CUSTOMER CALLS

Join us for this month's Coffee Club session as we delve into the world of Quality Analysis. From back-office operations to customer calls, we will explore standards and best practices that can elevate performance to new heights. Don't miss this opportunity to come together to gain valuable insights and engage in meaningful discussions across the network. 
 
This discussion will look at:
  • What are the key metrics and indicators organisations should be focusing on when conducting Quality Analysis in back-office operations?
  • How can organisations ensure consistency and accuracy in Quality Analysis across different processes within the department?
  • What are some common challenges faced when analysing the quality of customer calls, and how can we overcome them?
  • What role does employee training and development play in improving the quality of our processes and customer interactions?
  • How can we measure the impact of our Quality Analysis initiatives on overall departmental performance and customer satisfaction?
 
Please use the above link to register your interest in particpating. We look forward to seeing you there.