The CCA Future of Work Forum explores how evolving work models, employee expectations, and technology shape the future of customer service. With a focus on hybrid work, workforce engagement, and organisational resilience, the forum offers expert-led insights and peer discussions. It also includes a Wellbeing Clinic, addressing the importance of mental health, work-life balance, and strategies for fostering a healthy, supportive work environment for employees.
After a successful 2024, with great discussions, sharing of insights and outputs we are delighted to invite you to the first future of work session of 2025 on 6 March at The Phoenix Group in Edinburgh.
The full agenda, will be confirmed in due course.