CCA Industry Council is a leading force in shaping the future of customer service and experience (CX). This dynamic forum brings together over 40 brands, providing senior professionals with a platform to navigate shared challenges, gain fresh insights, and collectively elevate the standards of customer service leadership.
Hosted and facilitated by CCA Executive Chair, Anne Marie Forsyth, the Council's programme examines the critical factors impacting future service and CX, fostering a rich environment for innovation and growth.
The first session on 2025 is being hosted by Lloyds Banking Group at the stunning premises at The Mound in Edinburgh.
The full agenda of this session will be confirmed in due course.