Supporting and training team leaders 

Team leaders are often viewed as the keystone in customer service operations, playing a critical role in managing teams effectively, building confidence, adapting to changing demands, and ensuring quality and performance standards are met. This session aims to delve into the challenges faced by team leaders, including managing hybrid teams, and explore strategies for supporting and training them to excel in their roles.
 
Key discussion points include – 
  • What are the key challenges team leaders face in managing hybrid teams, and how can organisations support them in overcoming these challenges?
  • How can training programmes help team leaders develop the necessary skills and capabilities to manage their teams effectively and adapt to changing demands?
  • In what ways does your organisation build confidence in your team leaders and empower them to make decisions that benefit both their teams and the organisation?
  • How can team leaders balance the need to maintain quality and performance standards while also fostering a positive and supportive team culture?

Join us on the 4 February to discuss, debate and share best practice with peers. As these sessions are highly interactive, we ask that you please come prepared to actively share and participate in the discussion.

To register your place please use the REGISTER button above. 

We look forward to seeing you there!