CCA Industry Council Invitation: CCA Futures Programme - AI and Beyond - Shaping the Future of Customer Service and CX to 2030
The final CCA Industry Council session of 2024 where we will launch a new future scenarios programme that will run through 2025 designed specifically to support you as a customer service and CX strategy leader.
CCA Futures - AI and Beyond: Shaping the Future of Customer Service and CX to 2030 programme goes beyond just technology. This forum is designed to help organisations anticipate and navigate the broader shifts that will shape the future of customer service and experience. Participants will explore not only the impact of AI and automation but also the evolving expectations of customers, changing societal trends, and new business models.
- Some of the issues we will address through the programme include:
- Dynamic scenario planning sessions that explore multiple potential futures for customer service and CX
- Understand the transformative potential of emerging technologies like AI, machine learning, and automation
- Explore how to balance technological advancement with responsible energy use
- Gain insights into making the right investments and choosing the right technology partners
- Share insights, challenges, and successes in a confidential, supportive environment designed to foster innovative thinking and co-creation
- Leverage new technologies to your advantage and craft a future that aligns with your vision and values
This session is by invute only, however, if you do wish to find out more about how you and your organisation can be part of CCA Industry Council, please do not hesitate to get in touch.