CCA Best Practice Forum: Navigating Vulnerability and Consumer Duty
We invite you to join us for an insightful discussion on Vulnerability and Consumer Duty, reflecting on the significant changes since the Consumer Duty regulation came into force over a year ago. As the landscape of consumer protection evolves, it is crucial for organisations to adapt their strategies to meet the needs of vulnerable customers. This session will delve into best practices for ensuring compliance while enhancing customer care and support.

Key Discussion Questions:

  • How have organisations adapted their policies and practices to comply with the Consumer Duty regulation over the past year?
  • What specific challenges have been encountered during the implementation of consumer duty practices, particularly in relation to identifying and supporting vulnerable customers?
  • What metrics or indicators are being using to assess the effectiveness of consumer duty initiatives, and how do these reflect on the support for vulnerable consumers?
  • How are organisations gathering and utilising feedback from vulnerable consumers to improve services and ensure compliance with consumer duty?
  • Looking ahead, what additional measures or changes do you foresee needing to implement to further enhance their support for vulnerable consumers under the Consumer Duty framework?

We invite you to join us on the 3 December! These sessions are highly interactive so please come prepared to actively share and participate in the discussion. Click above link to register and we look forward to seeing you then!