The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.

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These sessions are an informal chat over a cup of coffee exclusively for Platinum and Accredited members.

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Join us for an exclusive workshop led by Chris White, a renowned hostage negotiator and expert in communication. This transformative experience is designed specifically for customer service leaders, equipping you with the tools and strategies needed to master difficult interactions and elevate your team's performance.

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The CCA Digital Transformation Forum is a dedicated space for leaders to explore the evolving role of AI, automation, and technology in customer service.

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CCA Industry Council is the most influential forum for future customer service strategy. It taps into the talent, experience and passion inside the CCA member network to answer the biggest questions on the minds of today's customer service directors.

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CCA is delighted to invite to the first Future of work forum for 2025 at Phoenix Group in Edinburgh. This in-person forum focusing on talent, colleague engagement, and learning and development.

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An engaging virtual programme for inspiring team leaders CCA Inspire is a unique proven and engaging programme focussed on developing those skills and competencies essential for effective and resilient Team Managers in a disrupted world.

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Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.

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CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.

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