We are delighted to invite you to a special celebratory lunch to celebrate the achievements of this yearâ?Ts CCA Women in Leadership Award winners. The event will take place on 28 November 2024 at The Midland Hotel, Manchester, where we will announce the winners and recognise their exceptional contributions in the company of their colleagues and peers.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
These sessions are an informal chat over a cup of coffee exclusively for Platinum and Accredited members.
Join us for an exclusive workshop led by Chris White, a renowned hostage negotiator and expert in communication. This transformative experience is designed specifically for customer service leaders, equipping you with the tools and strategies needed to master difficult interactions and elevate your team's performance.
CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.
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