Today, 23rd March 2021, is a unique first anniversary - not the sort of one that we celebrate but rather one where we will all be pleased to have some distance from.

Lockdowns have been labelled a giant social experiment both in terms of the ways our personal lives have been altered, but critically the huge shift in the way we work.

If we believe that every cloud has a silver lining then it’s certainly true that the CCA network has created a rich tapestry of experience from which individual brands in all sectors can choose a suitable direction of travel for the next phase of planning their winning customer strategy.
 
As a starter please register your details to access your free summary copy of the CCA research Compendium 2020/21. 
 
We look forward to working with you to continue our journey as we begin to emerge from what has been a most challenging year for all.
 
We are delighted to have celebrated incredible success stories despite this climate with CCA Excellence Awards 2021. View the winners and register your interest for next year. 
 
Finally, remember the CCA network can support customer strategies, operational excellence and individual development and wellbeing through our many services. Please don’t hesitate to get in touch to discuss how we can best support you in the months ahead.

Best wishes,
Anne Marie