HGS (Hinduja Global Solutions) has long been a leader in delivering exceptional customer experiences, leveraging cutting-edge technology and a customer-first approach. Their commitment to service excellence is proudly underscored by their CCA Global Accreditation for Customer Experience©, a recognition that highlights their dedication to the highest industry standards.


At the heart of their mission is a steadfast commitment to enhancing every step of the consumer journey. HGS combines applied AI with business process improvement to deliver tailored solutions that address industry-specific challenges. Their omnichannel approach enables seamless customer engagement across multiple platforms, ensuring personalised experiences at scale.


HGS has redefined its operational efficiency, achieving remarkable results such as 94% performance against a target of 81%. Their transformation journey also includes key innovations in workforce management, employee engagement, and data-driven decision-making, underpinned with the achievement of CCA Global Accreditation©.


Global presence

With a global presence and over 20,000 employees across 34 delivery centres in eight countries, HGS continues to innovate, drive digital transformation, and shape the future of customer service.


HGS’s recent achievements, including their new CX hub in Cape Town, South Africa, are testament to their dedication to service excellence. The launch event showcased the company’s strategic focus on digital-first solutions and impact sourcing, emphasising the company’s investment in local talent and community development initiatives.


HGS’s ongoing commitment to delivering exceptional service has earned them multiple accolades, including the Innovation and Transformation Award for Business and Employee Flexibility. This continued pursuit of excellence, along with their prestigious CCA Global Accreditation©, reflects their dedication to shaping the future of CX.


By embracing innovation, fostering talent, and driving operational excellence, HGS remains a trailblazer in the global CX space, helping brands thrive in an increasingly competitive market. Their CCA Global Accreditation is a testament to their high standards and continued focus on enhancing customer experience.


To find out more visit: CCA | Press release: HGS announces the official launch of a new customer experience (CX) hub in South Africa,