ESB Networks first achieved CCA Global Accreditation for Customer Experience© in 2007 - a prestigious benchmark that underscores its commitment to best-in-class customer care. This accreditation is a testament to the National Customer Care Centre (NCCC)’s dedication to quality, responsiveness, and continuous improvement in delivering an exceptional customer experience.


​Guided by core values - bravery, care, motivation, and trust - ESB Networks continues to lead by example. It embraces change, prioritises customer needs, and fosters a culture of innovation, ensuring that its services evolve in line with the rapidly shifting energy landscape.


Since 1927, ESB has been at the heart of Ireland’s energy landscape, driving innovation and sustainability while delivering exceptional service to millions of customers. Through ESB Networks, the organisation plays a pivotal role in ensuring the seamless distribution of electricity, maintaining critical infrastructure, and leading the charge toward a net-zero future.


An unwavering commitment to customer service and continuous improvement

At the core of this mission lies the NCCC, a dedicated hub of excellence that operates 24/7 to provide vital customer support. Based in Cork, the NCCC handles a vast range of inquiries, from emergency response to general service queries, ensuring that every customer interaction is met with professionalism, efficiency, and care. With a workforce of approximately 110 dedicated colleagues, the NCCC embodies ESB’s unwavering commitment to customer service and continuous improvement.


ESB’s investment in cutting-edge technologies, such as smart metering systems, underpins its ambition to revolutionize energy management. With over 1.9 million smart meters now remotely read daily, ESB Networks is at the forefront of supporting a competitive electricity market while driving efficiency and sustainability. The organization remains steadfast in its mission to build, maintain, and enhance Ireland’s electricity network, ensuring reliability and innovation for generations to come.


CCA is proud to celebrate ESB Networks’ continued success in delivering excellence in customer service. With a clear vision for the future and an unwavering commitment to putting customers first, ESB Networks remains a powerhouse in Ireland’s energy sector, setting new standards for service excellence and innovation.