Since first achieving CCA Global Accreditation© in 2010, Equiniti CEC has consistently raised the bar - adapting, innovating, and setting new benchmarks for excellence in customer experience.


The latest review highlighted their exceptional progress, particularly during a time of structural and digital transformation. The team's strong culture, clear communication, and commitment to wellbeing have kept them ahead of the curve.


A legacy of trust and precision

Equiniti is a powerhouse in shareholder, pension, and remediation services, trusted by some of the world's most significant organisations. Managing 10 million shareholder records, paying out over £30 billion in dividends annually, and serving as share registrar for 48% of the FTSE 100, their impact is undeniable. Their ability to handle multi-billion-pound corporate actions with precision and provide expert support to newly listed companies cements their position as a market leader.


With a client relationship average of 19 years, Equiniti has built its reputation on strong governance, trusted partnerships, and an unwavering focus on customers. Their commitment extends beyond business—serving the UK Armed Forces Veterans pension scheme since 1836 showcases a legacy of long-term responsibility and care.


People-first culture driving success

Beyond operational excellence, Equiniti’s investment in people is what truly sets them apart. Their People Strategy is deeply embedded in everything they do, ensuring colleagues feel valued, engaged, and empowered to deliver outstanding customer experiences.


Culture & Leadership: A values-led organisation focused on collaboration, trust, and continuous improvement.

Engagement & Experience: Monthly employee feedback drives positive change, from multi-million-pound office investments to peer-to-peer recognition schemes and enhanced global wellbeing initiatives.

Learning & Talent: Equiniti offers free access to over 10,000 expert courses, workplace qualifications, apprenticeships up to Masters level, and a global mentorship programme.

Equity, Diversity & Inclusion: A commitment to ‘Be included, be yourself’, with colleague-led networks, Mental Health First Aiders, and a Colleague Assistance Programme supporting a diverse and inclusive culture.


Well-deserved recognition

Congratulations once again to Equiniti CEC on this fantastic achievement! As a long-standing partner, we are proud to celebrate their continued leadership in excellence, innovation, and customer-first service.


Equiniti CEC exemplifies what it means to set the standard in customer experience, and their latest accreditation is a testament to their dedication to creating a strong culture, driving innovation, and putting people at the heart of everything they do.


We look forward to celebrating their achievements in April when they will be presented with their Gold CCA Global Standard Achievement Award - an incredible milestone in their journey of excellence!