CCA Global Accreditation for Learning & Development© not only recognises organisations for their commitment to workforce development - it also enables accredited teams to award CCA Professional Certificates to colleagues who successfully complete training, coaching, or development programmes.


This unique benefit ensures that employees receive industry-recognised certification, reinforcing the value of their learning and enhancing professional development.


What is the CCA Learning & Development Accreditation©?

Designed to assess, benchmark, and celebrate excellence in learning and development, this accreditation provides a structured, independent evaluation of an organisation’s training programmes. It ensures that learning strategies align with best practices, drive performance improvements, and contribute to long-term business success.


Why pursue CCA Accreditation©?
  • Award CCA Professional Certificates – Recognise colleagues for their achievements with industry-recognised certification.
  • Strengthen the workforce – Ensure employees have the right skills to deliver exceptional customer experiences.
  • Benchmark against best practices – Gain insights into how learning and development strategies compare with industry leaders.
  • Demonstrate commitment to excellence – Showcase a dedication to investing in people and fostering a strong learning culture.
  • Attract and retain talent – Organisations that prioritise employee growth create a more engaged and motivated workforce.

Who is it for?
  • CCA Global Accreditation for Learning & Development© is designed for organisations that:
  • Deliver customer-facing services and want to enhance training effectiveness.
  • Invest in ongoing skills development for their teams.
  • Want to be recognised as a leader in customer service excellence.

Recognition and celebration

Accredited organisations benefit from expert fedback, industry benchmarking, and exclusive recognition. Those achieving accreditation are invited to the annual CCA VIP Lunch, where they are formally presented with their accreditation award, celebrating their success alongside other industry leaders.


To learn more about how CCA Global Accreditation for Learning & Development© can support your organisation, get in touch.