NHS Business Services Authority (NHSBSA) continues to set the benchmark for excellence in customer service and professional development. Having held CCA Global Accreditation for Customer Experience© since 2019, NHSBSA has now further demonstrated its commitment to raising industry standards by successfully achieving CCA Global Accreditation for Learning and Development©.


NHSBSA's Learning and Development approach is designed to empower its workforce with the skills, knowledge, and resources needed to deliver outstanding service. Through a rigorous assessment process, NHSBSA demonstrated a systematic and successful approach to continuous improvement, ensuring that learning and development remain central to their operational strategy.


Key highlights of the CCA Learing & Development assessment included:

  • Comprehensive review across all six assessment modules.
  • Engagement with subject specialists and project team members to discuss the impact of learning strategies.
  • Review of CCA colleague survey results, with discussions on insights and action points.
  • Exploration of NHSBSA's HUB resource, confirming its role as a vital tool in supporting colleagues with easily accessible and comprehensive learning materials.
  • In-depth conversations with specialists from four key areas, highlighting the depth of expertise and ongoing commitment to workforce development.
  • CCA Professional Certificates are now awarded to all NHSBSA colleagues upon successful completion of training and coaching, reinforcing their commitment to excellence and further elevating the professionalism of their workforce through their L&D training accreditation.


The CCA Assessment team praised NHSBSA for its outstanding preparation and dedication to continuous improvement, citing the quality of evidence provided and the engagement of more than 240 colleagues in the CCA survey as a testament to its culture of excellence.


Leading the Way in Learning & Development

With this latest accreditation, NHSBSA reinforces its position as a leader in customer service excellence and professional development within the health and social care sector. Their structured approach to learning ensures that employees are well-equipped to adapt to evolving customer needs and deliver services with confidence and expertise.


At CCA Global, we are proud to work alongside NHSBSA and celebrate their commitment to investing in people to enhance customer experiences. Their achievement is an inspiration to other organisations looking to develop a world-class learning culture.
 

Congratulations to the entire NHSBSA team on this well-deserved recognition!