PRESS RELEASE: CCA GLOBAL ANNOUNCES 2025 EXCELLENCE AWARDS SHORTLIST

CCA Global is delighted to announce the companies and individuals shortlisted for 2025's prestigious Excellence Awards. 

Winners will be announced at a celebratory event on 24 April 2025 in Glasgow. 

CCA Global Executive Chair Anne Marie Forsyth said, "Businesses in the CCA Global network continue to work tirelessly to ensure they continue to provide the best service possible for customers. Many congratulations to everyone shortlisted for this year's Excellence Awards who truly represent the best in customer service.

"Many lessons have been learned as we continue to work through challenging times, increased vulnerability and employee wellbeing issues. It is a real privilege to discover the approaches taken to safeguard excellent practices, supporting customers and employees with a common agenda of continual improvement."

About CCA Excellence Awards 
CCA Global Excellence Awards recognise world-class professional achievement in customer service, and are judged by a panel of experts from a range of sectors and specialisms, with final deliberation by a fifty-strong peer judging committee chaired by Andrew Mends, Operations Director of GAVI Alliance, who has presided over this important task for the last 12 years.

Andy said: "Each year the bar is raised and this year is no different. The judges are always hugely impressed by the high calibre of submissions across all categories and I know some are extremely close as we enter the next phase of judging. It is exciting to see so many entries from leading brands, and we are delighted that CCA's reputation as a global standard bearer in customer service continues to grow."

 

THE SHORTLIST

Director of the Year
Sathish Peethambaran, Barclays
Samantha Richards, Coventry Building Society
Michael Watts, Barclays

Manager of the Year
Christopher Anstee, Legal & General
Dan Crennell, Coventry Building Society
Rebecca Horner, Barclays
Guru Raghavan, Barclays
Andy Scott, NatWest
Claire Swain, DVLA

Team Leader of the Year
Laura Cox, Scottish Widows
Nicholas Johnson, Barclays
Daniel Jones, DVLA
Chris Martin, Barclays
Tina Simkin, DVLA
Charleigh Sinclair-Berrow, Legal & General
Charlotte Straker, Places for People

Rising Star
Robyn Ayensu, Coventry Building Society
Tiana Drennan, Legal & General
Ashley Hughes, DVLA
Selby Khumalo, Caledonian MacBrayne
Selina McLaren, Barclays
Caitlin Russell, The Co-operative Bank
Adam Sumner, Places for People
Emma Healey, Vodafone UK

Trainer of the Year
Mifta Ali, Barclays
Ava Pascoe, Legal & General
Antony Warner, Barclays

Mentor of the Year 
Prince Singh, Barclays

Customer Experience Brand of the Year 
RAC

Innovation in Customer Service 
SGN
Standard Life, Part of Phoenix Group

Great Places to Work 
Barclays
SGN

Most Effective Customer Vulnerability Strategy
Liberata
SGN
Standard Life, Part of Phoenix Group

Most Effective Workplace Health & Wellbeing Strategy
Barclays

Excellence in Digital Transformation 
Concentrix

Excellence in Diversity, Equity and Inclusion
Barclays
Coventry Building Society
Sky

Excellence in Hybrid Workforce Management 
Legal & General

Excellence in Inclusivity and Accessibility 
SGN

Excellence in Continuous Improvement
Barclays
Caledonian MacBrayne
Coventry Building Society
Places for People
Vodafone UK

Best Use of AI & Automation 
Content Guru & Together Money

Best BPO Partnership
Capita
Concentrix
Department for Education
RAC

Best Technology Partnership
Barclays (Social Media Customer Messaging and Virtual Experience and Sprinklr)
Barclays (Tech with Ops (TOPS))
Capita
Concentrix
Jet2 Holidays & QStory 
Liberata
Vodafone UK

Customer Engagement Team of the Year
Barclays
Scottish Widows
Vodafone UK

Customer Resolution Team of the Year
Barclays
Coventry Building Society
Currys (Customer Executive Resolution Team)
Currys ("Customers for Life" Team)

Customer Service Team of the Year
Barclays
Caledonian MacBrayne
The Co-operative Bank
Coventry Building Society
Department for Education
Legal & General (Inhouse Customer Service Team)
Legal & General (Intermediary New Business) 
NatWest
Scottish Widows
Serco CEE
Vodafone UK

Employee Support Team of the Year
Barclays
Currys
DVLA
Liberata
NHS Business Services Authority

Fraud Prevention Team of the Year – sponsored by Smartnumbers
Barclays
The Co-operative Bank

Learning & Development Team of the Year
Barclays
DVLA
Legal & General

Multi-Channel Support Team of the Year
Barclays (Proactive Incident Team)
Barclays (Service Management Support Team)
The Co-operative Bank
Vodafone UK

More information on the Awards Dinner on 24 April 2025 can be found HERE.