Achieving CCA Global Accreditation© is a hallmark of excellence in customer service and experience. Yet, we understand that for some, taking the first step toward accreditation can feel daunting. Questions around time, resources, and the fear of “not being ready” often hold organisations back.


To address these concerns and support our members, we’re excited to introduce CCA Global Discovery Workshops - a practical, hands-on approach to help you explore the accreditation process with confidence.


What are Discovery Workshops?

These tailored, in-house workshops are designed to help your organisation:

  • Understand the Accreditation Process: Demystify what’s involved and what’s required to achieve accreditation
  • Identify Gaps and Opportunities: Assess your current operations and align them with industry best practices
  • Address Concerns: Gain clarity on resource needs, timelines, and any perceived challenges
  • Build a Clear Roadmap: Develop a realistic, actionable plan to prepare for accreditation success

 


​​Why consider a Discovery Workshop?

For organisations already accredited, these workshops provide valuable insights for continuous improvement. For others, they offer a safe and supportive pathway to explore accreditation without commitment.

By participating, your team will benefit from expert guidance, practical tools, and tailored advice that:

  • Highlights strengths you can celebrate
  • Identifies areas for improvement
  • Provides clarity and confidence to move forward

 


A proven approach to excellence

Many organisations that have achieved accreditation began with small, manageable steps—this workshop could be yours. Accreditation is not about being perfect from day one; it’s about showing commitment to improvement and achieving standards that matter to your colleagues, customers, and stakeholders.


The CCA team is here to guide you every step of the way. Whether you’re taking the first step or the next step, the Discovery Workshop is an opportunity to explore what’s possible.